1. Understand the skills required for managing own performance.

• 1.1 Identify expectations for appropriate attitudes, skills and behaviours in the place of work
• 1.2 Explain why it is important to manage own performance.
• 1.3 Describe techniques used to manage own performance.
• 1.4 Explain the benefits of work-life balance for employees.

2. Be able to review own skills required for managing performance

• 2.1 Identify goals and targets at work place.
• 2.2 Describe different methods of reviewing own skills used for managing performance.
• 2.3 Explain how to review performance management techniques.
• 2.4 Explain how to develop areas of performance management techniques.

3. Understand the use of negotiation skills and persuasion in the workplace. 

• 3.1 Explain the importance of good negotiating skills and persuasion in the work place.
• 3.2 Explain different negotiation techniques.
• 3.3 Discuss the qualities of a good negotiator.
• 3.4 Be able to review own skills in negotiating.

4. Understand the importance of team working.

• 4.1 Explain the benefits of working as a team to complete a task.
• 4.2 Explain the challenges of working as a team to complete a task.
• 4.3 Identify the skills needed for a team to work well together.

5. Understand the importance of effective communication and interpersonal skills in business.

• 5.1 Explain the role of effective communication and interpersonal interaction in business.
• 5.2 Describe factors that influence communication and interpersonal interaction.
• 5.3 Analyse ways to overcome barriers to effective communication and interpersonal skills.

• Identify expectations for appropriate attitudes , knowledge, skills and behaviours in the place of work. Identify the key responsibilities that they would have in the place of work for themselves and others.
• Understand why certain mindset qualities are attractive to employers, and to encourage them to think about times they have displayed the qualities and values such as honesty, commitment, flexibility, accountability etc
• Importance: accepting responsibility, achieving team/ organisational goals, meeting quality standards, meeting deadlines, fulfil contracted duties.
• Techniques for managing own performance: write action/‘to do’ lists, prioritise, use of organiser/diary, contingency planning, schedule tasks based on personal concentration and energy levels; agree realistic deadlines; ask for help or support when needed; monitor work progress against deadlines
• Benefits feel valued, commitment to organisation, improved mental and physical health, reduced stress, improved work relationships.
• The ways in which goal and target setting, business goals, SMART objectives, linking business goals to personal goals and objectives. Time, support needed and how they will know they have achieved their goal
• Techniques: Carry out a review of their progress towards their goal or target, review of past performance, measure against work-based standards, achieving goals, positive feedback, sense of achievement and satisfaction
• Reviewing: open reflection, group discussions, sharing ideas, reflective log, workplace reviews, performance reviews, evaluation forms, feedback.
• Development: Identify whether the goal or target has been met, what went well and what they could improve, setting revised targets, resources needed, monitoring progress, support from others, use of information and guidance.
• Negotiation: behaviours eg compromise to settle an issue or argument, give and take to reach fair consensus, resolution of situations where what you want conflicts with what someone else wants, both sides feel positive about the result, creating a win/win situation. In the workplace: situations eg contracts, pay rise, appraisal targets, work rota, allocation of responsibilities in a team, pricing for a service or product.
• Skills: verbal communication eg tone, listening; non-verbal communication eg eye contact, gestures, proximity, posture, facial expression, awareness,
• Persuasion: behaviours eg convincing, influencing, reducing resistance to new ideas, getting people to do what you want them to do. Situations where persuasion is used: types eg sell a product, get others to accept new procedures, get others to accept a new approach, take on new role with new responsibilities, change working patterns, carry out more work with fewer resources, take on a new challenge.
• Skills: range eg establishing trust, arguing, reasoning, motivating, encouraging, empathy, handling objections and resistance.
• Effective team working; mutual respect; achieve common ground/goals/outcomes; decision making.
• Qualities: Problem analysis, e.g. interests of other party; preparation, e.g. identifying negotiation goals and outcomes, During Negotiation: active listening, e.g. body language; emotional control, e.g. head over heart; verbal communication, e.g. clear, effective, state desired outcomes, questioning,  exercising silence; collaboration and teamwork, e.g. working towards mutually agreeable solutions; problem solving, e.g. solving the problem rather than focusing on the goal; decision making, e.g. being decisive; interpersonal skills, e.g. forming working relationships, patience, powers of persuasion; ethics and reliability, e.g. maintaining ethical standards, trust, executing promises and agreements
• Preparation and planning skill; knowledge of the subject matter being negotiated; ability to think clearly and rapidly under pressure; ability to express thoughts verbally; listening skills; judgment and general intelligence; integrity; ability to persuade others.
• Review: Evaluation of negotiation skills: consider eg effectiveness of skills in achieving win/win result, how successful communication skills were used in reaching consensus, how demonstrating flexibility helped to achieve fair result, use of conflict resolution to settle the issue
• Areas for improvement: types eg research into non–verbal communication eg NLP, further training in conflict resolution; identify areas to improve in response to feedback
• Employee/learner strengths, balance of skills, motivate/encourage/support each other, skills of all members are identified and used, responsibility is shared, a sense of belonging/value.
• Challenges: tasks must be planned, time to plan, co-operation required. agreement of all members, leadership responsibilities, decision making, clear communication, addressing conflict/misunderstanding.
• Skills: communication skills, listening, understand/follow instructions, use of questions, sharing ideas; interpersonal skills, able to accept advice from others; reliable, punctual, works hard, plans own time effectively
• Role: communication is how people receive or exchange information, if information is not delivered properly through the correct communication it can be misinterpreted and could result in errors/misunderstandings.
• Factors: noise, seating, lighting, space, time, type of communication, language needs/preferences, sensory needs, disability, personality, self-esteem, anxiety, assumptions, jargon, cultural variations, use/abuse of power.
• Overcoming barriers: staff training, confidentiality, defusing aggression, assertiveness, appropriate verbal/non-verbal communication, appropriate environment, attitude, confidence.