Level 3 PreU Diploma
in Employment Skills
Level 3 PreU Diploma could transfer 20 credits and full tuition fees to first-year bachelor’s programs by SIMI and University Partners.
Level 3 PreU Diploma in Employment Skills
The aim of this Level 3 PreU Diploma is to help learners develop personal skills for the workplace, including positive behaviors, communication, and leadership styles. It also covers customer service, coaching, mentoring, and teamwork skills essential for success.
Could transfer 20 credits and full tuition fee to the Master of Business Administration (MBA) of SIMI Swiss and University Partners.
Learning Outcomes:
1. Understand the role of employability skills in business.
- 1.1 Explain the meaning and significance of employability skills.
- 1.2 Describe how verbal communication influences situations in business.
- 1.3 Describe how non-verbal communication influences situations in business.
- 1.4 Review own communication and interpersonal skill strengths and areas for development.
2. Understand the importance of customer service.
- 2.1 Explain the importance of excellent customer service.
- 2.2 Describe the elements of excellent customer service
3. Understand the roles of mentoring and coaching.
- 3.1 Define the purpose of: mentoring and coaching
- 3.2 Describe situations when mentoring is commonly used.
- 3.3 Describe the benefits of coaching.
4. Understand the skills needed for effective team work.
- 4.1 Explain the skills needed for a team to work well together.
- 4.2 Describe the behaviours expected when working in a team.
- 4.3 Identify own strengths and skills relevant to a given team task.
5. Understand leadership and management styles.
- 5.1 Explain the difference between leadership and management.
- 5.2 Compare leadership and management styles used in different workplace situations.
- 5.3 Set objectives to plan development of personal skills for leadership and management.
- 5.4 Prepare an action plan to develop personal skills for leadership and management.
Topics:
- Employability skills : meaning of employability and employment, Knowledge, attitude, abilities and skills personal qualities and values to get employed. Significance of a range of employability skills such as good communication, motivation and initiative, leadership ,reliability/dependability, following instructions, customer service, team work, adaptability, emotional control and resilience etc
- Verbal and non-verbal communication: active listening, reflecting, empathy, body language, respect, courtesy, consideration for others, awareness of needs of others, clarity of speech, tone, appropriate language, avoiding jargon, passing on accurate messages, increasing trust, stance, posture, facial expression; eye contact; mirroring; gestures; movement; awareness of personal space
- Own skills: face to face communication, listening skills, giving and receiving information, accuracy of reporting.
- Why it is important to keep customers –
- Costs involved in losing customers;
- Internal and External Customers
- Excellent customer service: definition; functional expectations and personal expectations;
- Elements: professionalism, courteous, friendly, knowledgeable, taking ownership, handling difficult situations
- Putting customers first within your own organisation
- Purpose of mentoring: to provide knowledge, understanding, support and encouragement, used for personal and professional development, insight into knowledge and experience of others, to utilise expertise and support.
- Purpose of coaching: a client-centred process, solution focused, based on results, to help individuals improve their performance.
- Mentoring situations: induction, on-the-job learning, new projects, support for personal/professional development, career progression, redundancy, when working towards a qualification, dealing with changes.
- Benefits: expands awareness of issues being faced, extra work role, progression, encourages self-awareness, maximises potential, increases motivation, develops focus, self-discipline and time management. Can reduce staff turnover as individuals feel valued and connected to organisation, enhances morale, improves ability to deal with change, increases productivity.
- Team working skills: communication skills, good listeners, understand/follow instructions, ask and respond to questions, share ideas, interpersonal skills, helpful, friendly, open, able to accept advice from others; self management, reliable, punctual, works hard, plans own time effectively
- Behaviours: every member should contribute, listen to views of others, consult with others, make decisions as a group, follow group decisions, respect each other, maintain confidentiality.
- Difference between leadership and management using empathy, showing courage, leading by example, avoiding difficult situations, firefighting,
- Leadership styles: autocratic, paternalistic, democratic, laissez-faire; adapting leadership style for different situations.
- Develop leadership and management skills: seek advice, use supervision/appraisal targets; research training opportunities available, mentor or coach, use experience from hobbies/interests voluntary club/committee positions, sports, activities that provide a personal development opportunities and challenge.
Indicative reading list
- Adair J — How to Grow Leaders: The Seven Key Principles of Effective Leadership Development 2 (Kogan Page Ltd, 2009)
- Alred G, Garvey B – The Mentoring Pocketbook 3rd Edition (Management Pocketbooks, 2010)
- Flint M and Vinberg Heam E – Leading Teams – 10 Challenges: 10 Solutions (FT Publishing International, 2015)
- Ibarra H – Act Like a Leader, Think Like a Leader (Harvard Business Review Press, 2015)
- Owen J – The Leadership Skills Handbook: 50 Essential Skills You Need to be a Leader (3rd Edition) (Kogan Page, 2014)
- Rogers J – Coaching Skills: a Handbook 2nd Edition (Open University Press, 2008)
- Shapiro M – HBR Guide to Leading Teams (Harvard Business Review Press, 2015)
- Whitmore J — Coaching for Performance, 3rd edition (Nicholas Brealey Publishing,
Entry requirements
To enroll The Level 3 PreU Diploma, the learner must possess:
- Completion of full secondary education is required.
- Learners must be over 16 years old.
The SIMI Swiss reserves the highest decision-making power for admission whether to accept or not accept after a specific review of each candidate’s profile to ensure that they can comprehend and gain benefits when participating. For the fake university or diploma mills, University Partners shall not be accepted.
English requirements
If a learner is not from a predominantly English-speaking country, proof of English language proficiency must be provided.
- Common European Framework of Reference (CEFR) level B2 or equivalent
- Or A minimum TOEFL score of 101 or IELTS 5.5; Reading and Writing must be at 5.5 or equivalent
- Or A minimum Pearson Test of English Academic (PTE Academic) score of 51 or equivalent
After graduating with Master Award, students receive all certified documents from the SIMI Swiss.
Certified Documents:
- e-Certificate from the Swiss Information and Management Institute (SIMI Swiss).
- Hard copy certificate from the Swiss Information and Management Institute (SIMI Swiss) – Optional.
- Accreditation of Prior Experiential Learning for Qualifications (APEL.Q) certified from SIMI Swiss for credit and tuition fee transfer.
Because the program is accredited and recognized, students can easily use certified in the working environment and have many opportunities for career advancement. In addition, in case if you want to study for a SIMI degree or university partner degree, students can convert all credits and the full paid tuition fee when participating in the program University Partners.
The SIMI Swiss’ Master Award means:
SIMI Swiss Master Award is the award at the master level and is equivalent to:
- Level 7 certificate of Regulated Qualification Framework (RQF) of UK
- Level 10 certificate of Scottish Credit and Qualifications Framework (SCQF)
- Level 7 certificate of Credit and Qualifications Framework (CQFW)
- Level 7 certificate of European Qualifications Framework (EQF)
- Level 9 certificates of the Australian Qualifications Framework (AQF)
- Level 7 certificate of ASEAN Qualifications Reference Framework (AQRF)
- Level 9 certificate of the African Continental Qualifications Framework (ACQF)
Students can convert all credits and the full tuition fee when participating in the SIMI Swiss and/or University Partners academic programs if they want to study for an academic degree.
Credits transfer:
Learners can accumulate 20 credits from the Master Award program when participating in the Master of Business Administration (MBA) Please see the credit transfer policy HERE
Tuition fee transfer:
When participating in the MBA program, students who have graduated 1 Master Award will receive a discount of full tuition fee which you paid. Please see the tuition fee transfer HERE
The SIMI Swiss micro-credential program allows for the transfer of credits and tuition fees into full degree programs from SIMI Swiss and/or its university partners. SIMI Swiss reserves the right to limit admissions once the number of students exceeds the quotas.
Apply Policy:
- To participate in the SIMI Swiss micro-credential program, students need to meet the entry criteria corresponding to each level. Please see the “Entry” tab for more details.
- SIMI Swiss will not accept applicants if their entry qualifications are from diploma mill universities or schools/universities that are not accredited.
- For Master Award programs, if an entry bachelor is unavailable, students must demonstrate a minimum of 5 years of work experience in the relevant field. Please note that a bachelor’s degree is required for the Master’s program at SIMI Swiss and University Partners so that you could study Master Award but could not move to the Master’s program of SIMI and University Partners.
- English is not a mandatory entry requirement for short course programs, but candidates need to ensure that English is used in reading documents, listening to lectures, and doing assignments. Candidates should note that English is a mandatory requirement when switching to an academic program at SIMI Swiss and University Partners.
Apply Process:
- Choose the program that suits your requirements. Note that applicants without a university degree will not be able to participate in the program at Master’s level, and applicants without a Master’s degree will not be able to participate in the program at the Doctoral level.
- Email your application to support@simiswiss.ch with all the required documents. You could download the application form here.
- Our admission department will contact you and guide you through further processes if the registration documents need to be supplemented.
- SIMI Swiss will issue the Letter of Acceptant (LOA). You wil proceed to the next steps according to the instructions and pay tuition fee.
- SIMI Swiss will issue a student confirmation letter, login account to the e-learning system and related documents.
- You have become an official SIMI Swiss student and enjoy your study journey.
The SIMI Swiss micro-credential program is fully online, allowing you to study anytime, anywhere. You have the option to attend live classes with SIMI Swiss. The final exam will be uploaded to the system and evaluated by the academic panel of SIMI Swiss. Students must submit assignments on time; failure to do so will result in the student being considered to have discontinued the program.
Pricing Plans
Take advantage of one of our non-profit professional certified programs with favorable terms for your personal growing carreers.
- Live Class (Option)
- Full online videos
- e-Books
- Self study contents
- Online tutor videos
- Assignment guide
- e-Certificate
- Hard copy certificate
- Accreditation of Prior Experiential Learning for Qualifications (APEL.Q) certified from University Partners for credit and tuition fee transfer
- Accreditation & Recognition certified from University Partners
- Deliver hard copy certificate and all certified documents to your home
- Transfer full credits & tuition fees to equivalent academic programs
- Get more support tuition fees and scholarships when becoming University Partners' international students
- (*) In the event that you receive a scholarship or discount, the fee you should transfer is the amount you actually paid.
SWISS MICRO CREDENTIAL
Contact us
If you interested this micro credential course, please feel free to contact with us! Please note that this program is a not for profit and learning with full online model.